If a piece is not right, send it back. We would rather you wear something that fits than keep something that does not.
Change of mind
You have 30 days from the day your order is delivered to return an item you have changed your mind about. To be accepted it needs to be unworn and unwashed, in original condition, with all tags still attached.
Return postage for a change of mind is paid by you, and we recommend a tracked service, since the parcel remains your responsibility until it reaches us. Once the item arrives and passes inspection, we refund the purchase price to your original payment method within five business days. Original shipping charges are not refunded on a change of mind return.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible with your order number and a photograph. We will cover return postage and put it right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Exchanges
Sizes and colour run in limited numbers, so we cannot hold stock while a return is in transit. The fastest way to exchange is to place a new order for the size you want and return the original for a refund.
How to start a return
- Email sales@prdgl.com.au with your order number and the reason for the return.
- We reply with the return address and confirm what to include in the parcel.
- Pack the item with its tags attached and send it with a tracked service.
- Send us the tracking number so we can watch for it arriving.
What we cannot accept
- Items returned after 30 days from delivery on a change of mind.
- Items that have been worn, washed, altered, or had their tags removed.
- Items marked as final sale at the time of purchase.
These exclusions apply to change of mind returns only. They do not affect your rights under the Australian Consumer Law where an item is faulty.