Every order is packed by hand on the Gold Coast and sent with Australia Post.
Dispatch
Orders are dispatched within 24hrs on business days. During new releases and sale events, this may take up to 72hrs. You will receive an email with tracking the moment your parcel leaves us.
Rates and delivery times
Delivery
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard, Australia wide | $12.00 | 2 to 8 business days |
| Express, Australia wide | $15.00 | 1 to 3 business days |
Order processing
Orders are processed and dispatched within 24hrs on business days. During peak periods, including new releases and sale events, processing may take up to 72hrs.
Estimated delivery times are provided by Australia Post and apply from the date of dispatch, not the date of purchase. Deliveries to regional and remote areas may require additional time.
Business hours
Monday to Friday, 8am to 4pm (AEST)
Orders placed outside business hours, on weekends or on public holidays will be processed on the next business day.
Order enquiries
For any questions regarding your order, please contact our customer care team at sales@prdgl.com.au. We aim to respond within one to two business days.
Tracking
Your dispatch email carries an Australia Post tracking number. If tracking has not moved for several business days, write to us at sales@prdgl.com.au with your order number and we will chase it with Australia Post on your behalf.
Addresses
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been lodged. If you spot a mistake, email us immediately and we will change it if the order has not yet been dispatched.
We deliver to residential addresses, business addresses and Parcel Lockers. If nobody is home, Australia Post will leave a card and hold the parcel at a nearby collection point.
Lost or damaged parcels
If a parcel is lost in transit or arrives damaged, please contact us as soon as possible after the expected delivery date. We will lodge an enquiry with Australia Post and see it through until it is resolved. Nothing on this page limits your rights under the Australian Consumer Law.
International
We ship within Australia only at this stage. International delivery is something we want to open, and the fastest way to hear when we do is to join the community list.